As a Customer Support Associate, you will work on creating excellent customer experiences for GrowthBar customers. You’ll work closely with cofounders, SEOs, and engineers.

What you’ll do

• Maintain relationships with key customers to establish a thorough understanding of their business needs and how GrowthBar products can best serve the needs of their business
• Run demos, prospecting campaigns, and manage customer inquiries
• Identify and quantify key metrics, increase ROI for our customers through adoption of appropriate features and best practices
• Provide support to customers by demonstrating product expertise and guiding them with best practices
• Manage GrowthBar and founder social media

What we’re looking for

• Minimum of 1 year in a SaaS ****customer success role, working recently with large enterprise customers
• Excellent written and verbal communication skills
• Solutions-oriented problem-solving and critical thinking abilities
• Exceptional interpersonal skills - you care about people and are passionate about helping others
• Self-starter and excited to work in an ever-changing environment
• A willingness to collaborate and learn a ton from industry veterans who have spent a combined 25 years in technology

Our values

• We move fast.
• We measure twice and cut once.